Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the services and website provided by SuiteLife Media LLC ("SuiteLife Media," "we," "us," or "our"). By engaging our services or accessing our website, you agree to these Terms. If you do not agree, do not use our services.

1. Services

SuiteLife Media provides AI receptionist services, appointment booking automation, lead capture, and small-business consulting. Specific deliverables, timelines, and fees for any engagement are defined in a separate written agreement or order confirmation.

2. Subscriptions & Billing

• Subscription plans are billed in advance on a recurring monthly basis unless otherwise stated.
• Payment is due at checkout via our secure payment processor. We reserve the right to suspend services for non-payment.
• You may cancel a recurring subscription at any time; cancellation takes effect at the end of the current billing period unless otherwise agreed.
• Custom consulting engagements are billed according to the terms in their signed agreement.

3. Client Responsibilities

You agree to provide accurate business information, timely access to systems where required, and to use our services lawfully. You are responsible for the content of calls, messages, and materials your business provides to the AI receptionist and for compliance with all applicable laws, including those governing recorded calls and consumer data.

4. AI Services Disclaimer

Our AI receptionist uses automated systems that may occasionally produce unexpected or inaccurate responses. We do not guarantee that AI-generated outputs will be error-free. SuiteLife Media is not liable for business outcomes resulting from automated call handling beyond the scope of fees paid for the service.

5. Intellectual Property

All software, workflows, prompts, and methodologies we develop remain the property of SuiteLife Media LLC unless a separate written agreement assigns them to you. Client-provided materials remain the property of the client.

6. Confidentiality

Both parties agree to keep confidential any non-public information shared during an engagement. We handle personal data as described in our Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by law, SuiteLife Media LLC's total liability arising from any engagement is limited to the fees paid by you for the service giving rise to the claim in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

8. Termination

Either party may terminate an engagement per the notice period in the applicable agreement. Upon termination, recurring services cease and prepaid fees are non-refundable except where required by law.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which SuiteLife Media LLC is registered, without regard to conflict-of-law principles.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

11. Contact

Questions about these Terms can be sent to legal@suitelifemedia.com.