Privacy Policy

SuiteLife Media LLC ("SuiteLife Media," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal data we collect, why, and how we handle it when you use our AI receptionist services, website, and consulting engagements.

1. Data We Collect

• From callers: name, phone number, email, and the content of calls or messages handled by our AI receptionist, including any information callers volunteer.
• From clients: business contact details, billing information (processed by our payment provider), calendar and CRM access, and materials you share for consulting.
• Automatically: website usage data such as pages visited and device information collected via cookies and similar technologies.

2. How We Use Your Data

• To deliver AI receptionist, booking, and lead-capture services on behalf of our clients.
• To process payments and manage subscriptions.
• To provide consulting and improve our services.
• To communicate with you about your account or engagement.
• To comply with legal obligations.

3. Legal Bases

Where GDPR or similar laws apply, we process personal data based on consent, contract performance, our legitimate interests, and legal obligations. You may withdraw consent or object to processing subject to your contractual obligations.

4. Call Recording & AI Processing

Calls handled by our AI receptionist may be transcribed and processed by automated systems to respond, book appointments, and summarize leads. Clients are responsible for complying with applicable call-recording and consent laws in their jurisdiction and for informing callers as required.

5. Data Sharing

We share data only with service providers that help us operate (payment processors, calendar and CRM platforms, cloud hosting), our clients for whom calls are handled, and authorities where required by law. We do not sell personal data.

6. Data Retention

We retain personal data only as long as needed to provide services, comply with law, and resolve disputes. Call transcripts and lead records are retained per the client agreement and deleted or returned upon termination unless law requires otherwise.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to or port your data. To exercise these rights, contact us at the address below.

8. Security

We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal data.

10. International Transfers

Your data may be processed in countries other than your own. Where required, we use safeguards such as standard contractual clauses to protect data transferred internationally.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "Last updated" date.

12. Contact

Privacy questions can be sent to privacy@suitelifemedia.com.